Once payment is received, orders typically take 1–3 business days to process.

How long processing takes may depend on stock, how busy we are and the design involved. Certain products are made or prepped on demand to keep up with our quality standards.

When your order has been processed and sent out, we will email you a shipping confirmation that includes tracking details.

Follow your order progress here: Track Order

We usually email tracking details 1–3 business days once the parcel ships. Updates may appear somewhat later, depending on the carrier and the country it is going to.

How long delivery takes is determined by the country you are in, the shipping option you pick, customs clearance and the local carrier's operations.

Delivery estimates displayed during checkout serve as a guide only; they are not promised arrival dates.

Yes. At the moment our parcels reach over 50 countries worldwide.

Due to licensing limits, a few licensed products are available only in certain countries.

Certain products cannot be sent everywhere, as licensing deals, legal limits, carrier constraints or local rules may block shipping to some countries or regions.

Orders sent abroad can incur import duties, taxes, customs fees or further charges levied by the government.

Local authorities decide these amounts, and the buyer is responsible for paying them.

We cannot refund duties, taxes, customs fees or similar charges.

Does tracking show your order as delivered while nothing has arrived? Please contact us right away.

To begin, ask the people you live with, then neighbors, the building management and the local carrier.

With Worry-Free Purchase Protection, a "Delivered but Not Received" claim has to be filed during the claim period that applies.

Should your order not show up in the estimated delivery window, contact our customer support team.

Shoppers who have Worry-Free Purchase Protection might be able to submit a delivery protection claim, in line with the coverage terms that apply.

Got the wrong, damaged or faulty item, or is part of your order missing? Please contact us.

So we can sort it out fast, please send:
• Your order number
• What went wrong
• Clear pictures of the item and its packaging (if applicable)

Under our Return & Exchange Policy, qualifying returns and exchanges may be requested up to 30 days after delivery.

The full details on these topics:
• Return eligibility
• Non-returnable items
• Refund processing
• Exchange procedures
• Store credit
• Worry-Free Purchase Protection coverage
are found in our Refund Policy.

Approved refunds or exchanges usually take 1–3 business days to process after we receive and check the package you sent back.

Busy seasons and sales periods can slow processing.

You can add Worry-Free Purchase Protection at checkout if you want additional reassurance.

For U.S. or U.K Orders:
Coverage may include:
• Return & Exchange Protection
• Lost Package Protection
• Delivered but Not Received Protection
• Package Damage Protection
• Shipping Delay Compensation (where applicable)

For International Orders:
Coverage may include:
• Lost Package Protection
• Delivered but Not Received Protection
• Package Damage Protection
• Shipping Delay Compensation (where applicable)

The protection service's terms govern coverage, eligibility, claim deadlines and exclusions. Our Return & Exchange Policy lists everything that is covered.

Need help with an order, shipping, delivery, returns or exchanges? Write to us on our contact page.